We had the terrible misfortune of having a toilet valve explode and cause a flood in our home. The extent of the damage was 3 of 5 Bedrooms, 3 of 5 Bathrooms, Family, Dining and Living Room.
Upon discovery of this "lake", we called Central Flood. They came in and within 15 minutes began their cleanup efforts. They were not only thorough and technically excellent but there is something much more to this story.
We contacted our Insurance Company, and surprise! surprise!, they wanted to have their Flood Managment Company do the work. They brought a respresentative from their Flood Company along with an Agent. The Insurance company's Flood Managment began with the criticism of not trying to save the hardwood floor, yeh sure, underwater wood for 2 hours and one can save it? The Agent was a gem: first words were what wasn't to be covered. Next the Agent wanted to talk with us alone, so I listened in private talk about how we might, posssibly, maybe, have to pay if we did not use their people: no concern for our home or our obviously shaken emotional state not to mention our right to choose whoever we wished.
However, after the Agent recieved her "private" scare tactic session, I invited Central Flood for a private chat.
What a difference; they were most concerned with our emotional state and told us not to worry that they would make everything work out. The owner, Gene Willis, came out immediately from Oceanside, about 30 miles away, and gave us technical and emotional assurance that all would be well. That type of genuine concern and effort to help against the insurance company is, what made these emotional times bearable. Of course, all the while, the Agent is trying to scare the hell out of us to settle immediately and could careless about any type of empathy or sympathy.
Central Flood took over all of the Insurance issues and we didn't have to pay for anything; every time the Insurance Company would try to make us feel uncomfortable so as to settle, Central Flood stepped in and made sure that all of our Insurance rights were protected.In the end, Central Flood made our house whole again. They even paid for a brand new TV that was accidentally damage in the "pack out" : now that customer service and concern that is almost impossible to find in these times. If you have this type of misfortune, Central Flood will make you and your property whole again.